Part 3 - THE DICE ARE LOADED: A CONSUMER'S PERSPECTIVE

20.  INADEQUATE SERVING INSTRUCTIONS/EXPLANATIONS FOR 'PRO SE' "USERS": Although the 'pro se' litigants are a 75% majority (17,000 people in 2015, they are not accommodated by the courts even on small matters like serving court papers. No one explains that a registered letter receipt requested, doesn't have to be signed - even when served to a court official. No one explains that a sheriff-served paper, although expensive, is the only sure way. There is also a lack of clarity about court fees. As of this writing, it is not clear whether expensive court fees have to be re-paid for a new attempt after failed service. There is also the matter of "grumpy" clerical officials, who are grudging in providing information to majority 'pro se' users, while more obliging to "frequent flyer" local lawyers, who know the ropes. It is a small but significant, symbolic example of a failure by the court system at even its lowest level to recognize the "new normal" of majority 'pro se' litigants.

For a list of issues as we see them with our Family Courts read [PART1] and [PART2]. Family Courts and the vendors (GALs and court experts) who work within do so in a broken system. To change this system we encourage you to contact your representatives and let them know of the troubles you have experienced. Let them know that there are over 17,000 others.